Editor:  Dave Uphoff 
							 
							 Last week I flew to South Carolina on a business trip. For the first 
							time, I decided to fly out of Bloomington and connect to a plane in Chicago 
							thinking that it would save me a 2 hour trip by car to O'Hare airport and also 
							save me $60.00 in parking. However, as it turned out it would have been faster 
							for me to drive to Chicago and get on the plane there.
							
							My departure flight from Bloomington was 1 hour late and my returning flight to 
							Bloomington was delayed 2 hours because the crew was late getting into Chicago. 
							However, I noticed that the flight was to be delayed at 2:00 in the afternoon 
							and my flight to Bloomington was not scheduled until 7:45 that evening. Why 
							didn't they get another crew in there? The reason is probably because it would 
							cost more money and also flights to smaller cities get less priority since 
							there are fewer passengers and thus less revenue.
							 
							While cooling my heels in the gate area of the airport, I noticed the 
							differences from years ago when I first started flying. First of all, instead 
							of reading books or magazines, many people were using their laptop computers to 
							bide their time. A larger group of people were busy yakking on their cell 
							phones. I noticed that some people appeared to be talking to themselves as they 
							walked the corridors of the airport. Then I realized that they were talking 
							into a little wire microphone that was attached to an earpiece which was 
							attached to a cell phone in their pocket. Everyone is electronically wired to 
							something nowadays.
							 
							Twenty five years ago I flew to California quite often. The DC-10s I flew in 
							had the middle part of the cabin made into a standup bar where one could imbibe 
							in his favorite cocktail for free! In addition to that, you also received a 
							full course meal. Today you get pretzels and a coke. If you want an alcoholic 
							beverage, it costs $5. In addition, passsengers are packed like sardines in a 
							can. There is little leg room. To complete the story, the airlines today are 
							bathing in a sea of red ink. It is impossible for the airlines to cut any more 
							services. So how are they going to start making a profit again?
							 
							There are many reasons why the airlines are losing money today, higher gas 
							prices, etc. But also the airline industry has been deregulated which allows 
							open competition among the airlines. The resulting competition led to price 
							wars which meant that perks like free drinks and meals had to be eliminated. 
                                 
                                 
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							unique thing about flying is that it is a commodity in which price is the most 
							important factor when choosing a company to provide the service. Getting from 
							point A to point B is the goal of the customer. There is not much that can 
							differentiate the service to attract the customer. There are no scenic routes 
							since everyone is 37,000 feet in the air and everything looks the same from up 
							there. No one is going to pay an extra $100 on a flight just because there is a 
							full course meal. So capitalism favors the airline that can provide the lowest 
							rate, period.
							 
							In short, by opening up the airlines to the masses, the quality of service has 
							declined due to the need to reduce cost to make up for the lower airfares that 
							are necessary to remain competitive. In the process, air travel has been 
							transformed from a pleasant experience into an unpleasant one. Thanks to the 
							terrorists, I almost have to strip down to my underwear in order to get through 
							the metal detectors. Shoes and belt have to be removed along with everything in 
							your pockets. This process creates even longer lines than at the check in 
							counter. If capitalism is left to solve the problem what will happen is that 
							many more airlines will go out of business and only a few will remain. The 
							survivors will then be able to increase air fare because there will be less 
							supply for the same demand. Increased air fares will then reduce the demand for 
							flying and thus eliminate the masses again. Capitalism is efficient and without 
							compassion.
							 
							As I sat in O'Hare killing time I wondered how necessary it was for everyone in 
							the airport to be flying. Aren't we reaching the point to where it might be 
							better to try to find other ways to get the job done and save time and money in 
							the process? For example, I had to do some training for a client in South 
							Carolina. Years ago I used to do sales presentations at a client's site. In the 
							future, I can see training and presentations done over the internet to a 
							client. Technology is advancing at such a rapid rate, that teleconferencing 
							over the internet will be possible. People will be able to interact over the 
							internet just like they were together physically. Today's chat rooms and 
							instant messengers with a video cam are crude forerunners of future 
							communications over the internet.
							 
							 
							Flying may still be an option for a family that wants to take an annual 
							vacation to a remote spot or to visit relatives for the holiday. However, the 
							poor businessman will continue to fly as often as business dicates. Myself, if 
							my destination is under 500 miles, I will choose to drive just so I can avoid 
							the hassle of flying. It is no longer enjoyable.
							 
                                 
						 
						
							
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